Frequently asked questions

Can anyone use this virtual memorial?

Yes, anyone can pay their respects to everyone. If you wish to add a new grave, you need to be a registered user.

How much does it cost to use Lux Sit virtual memorial?

That depends on you. We offer free tombstones, mourning books and memorial plaques, as well as candles and flowers and we offer premium ones. You can even order custom designs if you wish. There is no monthly or yearly fees for our users.

How do I create a new virtual grave?

First you need to log in and click on the Add a grave link in the main menu. Then you will be guided through a simple process that will help you select the tombstone and accessories, mourning book and biography plaque. Once you are finished, the grave will be created and you will be able to fill in the details and even add a location of a physical grave.

How do I find a grave?

You can move left or right once you enter the memorial site and look for the grave there. Or you can use the search function to find the grave you are looking for.

How can I interact with other graves?

First you need to click on the selected tombstone to see the details. Then you can sign the mourning book if you wish or place a candle or flowers on the grave. You do not have to be a registered user to do this. Please note that all mourning book entries are shown when the grave creator confirms them.

What if I need help or have questions?

Please send a message with the contact form and we will answer it as soon as possible.

Is it possible to create more than one grave?

Caution: If you have already created a grave and order (add) a new grave, the new grave will replace the previous one. If you want to create more than one grave, you need to create a new account first.

Terms of service

Admission

Nothing must disturb the peace or the respect in this web site. Every new gravestone will be evaluated and all the users can report any inadequate use of the web site, so that no one gets offended.

Exclusive Rights over the Web Site Content

The entire Web Site content and all the content available through the Service, including designs, texts, charts, photos, videos, information, applications, software, music, sound and other files, together with their selection and disposal, are the sole property of the company, all rights reserved. No part of the web site content whatsoever can be modified, copied, distributed, framed, reproduced, republished, downloaded, shown, published, transferred or sold in any way or by any means whatsoever, totally or partially, without the previous written consent of the company.

Changes in Terms and Conditions

Lux Sit can and may introduce changes in the conditions as it sees fit. The user acknowledges and accepts that, by using Lux Sit services, he/she is stating that he/she accepts the terms and conditions.

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Terms and conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of AIWENOR COMMERCE LLC. The collective work includes works that are licensed to AIWENOR COMMERCE LLC. Copyright 2003, AIWENOR COMMERCE LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with AIWENOR COMMERCE LLC or purchasing AIWENOR COMMERCE LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with AIWENOR COMMERCE LLC or to purchase AIWENOR COMMERCE LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by AIWENOR COMMERCE LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of AIWENOR COMMERCE LLC used in the site are trademarks or registered trademarks of AIWENOR COMMERCE LLC

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, AIWENOR COMMERCE LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. AIWENOR COMMERCE LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. AIWENOR COMMERCE LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

AIWENOR COMMERCE LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if AIWENOR COMMERCE LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a AIWENOR COMMERCE LLC product is mistakenly listed at an incorrect price, AIWENOR COMMERCE LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. AIWENOR COMMERCE LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AIWENOR COMMERCE LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by AIWENOR COMMERCE LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

AIWENOR COMMERCE LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to AIWENOR COMMERCE LLC.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of AIWENOR COMMERCE LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of AIWENOR COMMERCE LLC products) must be commenced within one (1) year after the claim or cause of action arises. AIWENOR COMMERCE LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. AIWENOR COMMERCE LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a AIWENOR COMMERCE LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

AIWENOR COMMERCE LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, AIWENOR COMMERCE LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, AIWENOR COMMERCE LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to AIWENOR COMMERCE LLC in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless AIWENOR COMMERCE LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, AIWENOR COMMERCE LLC may link to sites operated by third parties. However, even if the third party is affiliated with AIWENOR COMMERCE LLC, AIWENOR COMMERCE LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of AIWENOR COMMERCE LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, AIWENOR COMMERCE LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy Policy

What information do we collect?

We collect information from you when you register on the site, place an order, respond to a communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include AIWENOR COMMERCE LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

How can you opt-out, remove or modify information you have provided to us?

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.